Prime FAQs

Why isn’t the battery included?

The battery isn’t included with the Prime Series because of both shipping logistics and pricing. Shipping the battery with the grill requires different shipping methods and warning labels which would drive the unit price higher. Additionally, the Prime Series can be powered by the included AC Adapter. Therefore, the main unit price can remain lower for those consumers that prefer AC adapter operation. The added cost of the battery is only incurred by those interested in the battery-powered operation of their pellet grill.

What material is the Prime made of?

Cold Rolled Steel with high heat temperature paint.

Can this be used with wood chips?

No, we designed our grill to strictly use 100% hardwood pellets made for smoking.

What are the grates made of?

Porcelain coated cooking grid and chrome-plated warming rack

Are the Prime Pellet Grills app compatible/Bluetooth?

Yes! The Prime550, Prime1100, and Prime1500 can connect to our app via Bluetooth and WiFi allowing you to monitor and change temperatures and time. The Prime300 is more limited with the app. It will connect via Bluetooth for monitoring capabilities only. 

What is the pellet consumption rate?

Approx ½ lb. per hour (test made at 250F higher temps will consumer more pellets)

Is the warming rack removeable?


Is the battery covered by the warranty?

Yes, up to 1 year.

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