How Can We Help?
We are here to help you fully immerse yourself in the world of outdoor cooking. We believe your experience doesn’t end with a receipt and a box on your doorstep… that’s just how it begins.
If you have any specific questions, please do not hesitate to contact us by one of the three ways below
- WH Products LLC
- 850 West Park Rd. Elizabethtown, KY 42701
- Mon - Fri 9am - 5pm EST
The best way to reach us is by submitting a ticket. You’ll register your Halo and complete the form, which helps us gather your details and respond to you quickly. Please expect a same-day response within the business hours.
We respond to tickets Mon – Fri 9am – 5pm EST
For urgent issues, you can call us. If we’re assisting other customers, you can leave a voicemail or wait up to 20 mins before being prompted to do so. We’ll get back to you as soon as possible.
Accepting calls Mon – Fri 9am – 5pm EST
Have product questions? This can include troubleshooting on your own. Visit our knowledge base or use our chatbot for guidance. If you still need help, you can submit a ticket directly through the HaloBot.
